Privacy Policy
Last updated: 5 October 2026
Direct Helpers respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we may collect, use, disclose and protect your personal information when you use Direct Helpers.
Information We Collect
We may collect information that you provide when you register for an account, create or update a profile, post or apply for a job, communicate with other users, contact us, or otherwise use the platform.
This may include your name, email address, contact information, profile information, employment-related information, photographs, preferences and other information you choose to provide.
We may also automatically collect certain technical information when you use the website, such as your IP address, browser type, device information, pages visited and website usage information.
How We Use Your Information
We may use your information to:
- Create and manage your account.
- Display and manage profiles and job listings.
- Enable employers and helpers to connect and communicate.
- Provide and improve our website and services.
- Respond to enquiries and provide customer support.
- Maintain the security and integrity of the platform.
- Understand how users interact with Direct Helpers.
- Send service-related communications.
- Comply with applicable legal and regulatory requirements.
Profile Information
Certain information provided by users may be displayed to other users of Direct Helpers as part of the marketplace.
Users should avoid including unnecessary sensitive or confidential information in publicly visible profiles, job listings or other public areas of the website.
Sharing of Information
We may share information when necessary to operate Direct Helpers, provide our services, process transactions, maintain website functionality, comply with legal obligations or protect the security and rights of Direct Helpers and its users.
We may also use third-party service providers to support functions such as website hosting, analytics, communications and payment processing.
We do not sell users’ personal information.
Cookies and Analytics
Direct Helpers may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve our services.
We may also use analytics services to understand how visitors interact with the website.
Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain records, resolve disputes, comply with legal obligations and protect our legitimate interests.
Your Choices and Rights
You may contact us if you wish to request access to or correction of your personal information, or if you have questions about how your information is handled.
Certain account or profile information may also be updated directly through your Direct Helpers account.
Third-Party Links
Direct Helpers may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact Direct Helpers through the support options available on our website.